Article 1 – Identity

Rosjuweliers
Driebergenstraat 143
2546 BC The Hague
The Netherlands

Telephone number: +31 (0)70-3294943
E-mail address: [email protected]

Availability:

• Tuesday to Friday: 10:00 – 17:30
• Saturday: 10:00 – 16:30

Article 2 – Definitions

• Entrepreneur: a legal entity that offers products or services to consumers at a distance.
• Customer: the party with whom Rosjuweliers has entered into an agreement.
• Parties: Rosjuweliers and the Customer jointly.
• Consumer: a natural person who acts for private purposes.
• Cooling-off period: the period within which the right of withdrawal may be exercised.
• Right of withdrawal: the possibility to withdraw from the distance contract within the cooling-off period.

Article 3 – Applicability

1. These terms and conditions apply to all offers, quotations, activities, orders, agreements, and deliveries of services or products by or on behalf of Rosjuweliers.
2. Rosjuweliers makes these general terms and conditions available to the Customer before the distance contract is concluded.
3. Deviations from these terms are only valid if agreed upon in writing.
4. The applicability of any general terms and conditions used by the Customer or third parties is expressly excluded.

Article 4 – Prices

• All prices are stated in euros and include VAT, unless stated otherwise.
• Payment must be made at the time of purchase, unless agreed otherwise in writing.
• Products or services subject to financial market fluctuations may be offered at variable prices.
• Price increases within three (3) months after concluding the agreement are only permitted if required by law.
• If a product or service is delivered to a third party at the Customer’s request, an additional surcharge may be charged.

Article 5 – Payments and Payment Terms

• The Customer must pay all amounts due immediately after concluding the agreement.
• Payment must be completed prior to delivery. 
• Payments made after placing an order are not valid.
• Bank transfers initiated after purchase are not accepted as valid payment. This is strictly excluded for precious metal bars and all products subject to market price fluctuations
• Gift vouchers and promotional discounts do not apply to precious metal investments.
• Gift vouchers are valid for twelve (12) months from the date of issue.
• After expiry, any remaining balance lapses.
• Gift vouchers are not redeemable for cash and can only be used at Rosjuweliers.
• Payment terms are strict deadlines; failure to pay results in automatic default without notice.
• Rosjuweliers may require immediate payment or security before delivery.

Article 6 – Right of Withdrawal

General rule

The Customer may dissolve the agreement within fourteen (14) days after receipt of the product, without stating reasons. Exclusion for precious metals: the right of withdrawal does not apply to products whose price depends on financial market fluctuations, including:

• gold bars
• silver bars
• coins

Orders for these products cannot be cancelled or returned under any circumstances, in accordance with Article 6:230p of the Dutch Civil Code.

Conditions for return

• Products must be handled with care during the withdrawal period.
• Unpacking is only allowed to assess whether the product will be retained.
• Returned products must be in original condition and packaging, including all accessories.

Article 7 – Warranty

• Products and services comply with the agreement and applicable legal requirements at the time of conclusion.
• Any warranty offered does not limit the Customer’s statutory rights.

Article 8 – Delivery

Regular products

• Orders are fulfilled within thirty (30) days, unless otherwise agreed.

Precious metals

• Delivery times may vary and cannot be guaranteed.
• Rosjuweliers is not liable for delays caused by external factors.

• Different Delivery Time for Gold and Silver Bars

  In the case of purchasing gold and silver bars, the consumer should take into account that a different delivery time may apply. Consumers are advised to contact Rosjuweliers regarding the expected delivery time for gold and silver. Rosjuweliers strives to deliver orders as quickly as possible, with an expected delivery time of 15 to 22 weeks. This timeframe is indicative and may vary depending on specific product characteristics and availability. The exact delivery period may vary based on specific product features and availability.

Transfer of risk

• Risk transfers upon delivery to the Customer or an authorized third party.

Shipping

• The Customer selects the shipping method.
• Shipping risks and conditions are borne by the Customer.

Returns and refunds (regular products)

• Withdrawal is possible within fourteen (14) days.
• Refunds are made within thirty (30) days after dissolution.

No returns for precious metals

• Orders cannot be cancelled or returned.

Damage, loss, and transport

• Loss or damage before receipt results in reimbursement of the purchase price only.
• After carrier confirmation of delivery, responsibility ends.

Article 9 – Applicable Law and Disputes

• Complaints must be reported within a reasonable time.
• Responses are provided within thirty (30) days.
• If unresolved, an independent mediator will be appointed.
• Dutch law applies to all agreements.
• Disputes are submitted to the competent court in The Hague.

Article 10 – Amendments

• Rosjuweliers may amend these terms at any time.
• Customers will be informed of changes.

Article 11 – Final Provision

These general terms and conditions enter into force on 1 January 2022 and replace all previous versions.